Whether they take place in the workplace or in one’s personal life, conflicts are inevitable; however, that does not mean that they must always be damaging. When emotions are understood and reason is used to handle conflict, the result can actually be strengthened relationships rather than damaged ones. This workshop discusses how you can replace pure emotion with rational decision-making when dealing with conflict. 

Target Audience: Anyone looking for ways to resolve conflict in productive rather than destructive ways. 

 Workshop Objectives 

At the end of this workshop, you will be able to:

• Identify the potential outcomes of conflict
• Describe what happens when conflict is handled poorly and what happens when conflict is handled well
• Identify your conflict management style
• Describe the five conflict resolution styles and contexts for which each style is appropriate 
• Describe the most effective methods for handling conflict
• Describe the importance of self-monitoring
• Describe the process of identifying motives

• Identify methods for communicating feelings appropriately