This course presents the PDCA (Plan-Do-Check-Act) cycle, a four-step problem-solving model that emphasizes the importance of learning from improvement. As a circle with no end, the PDCA cycle should be repeated again and again for continuous improvement.

It also presents the Kata technique that will allow you to start applying the PDCA problem-solving routine to improve your processes as a daily routine.

Behavioral Expectations Supported: Continuous Improvement

https://hr.ua.edu/employee-resources/performance-management/behavioral

UA Agility Series Course Topics:

Psychological Safety - This course is a prerequisite for all other courses in the Agility Series.

Change Management

Lean in Higher Education - Part I

Lean in Higher Education - Part II

Problem Solving - This course is a prerequisite for the Root Cause Analysis session.

Root Cause Analysis

Process Improvement Overview

Collaboration Tool - Miro

PDCA (Plan, Do, Check, Act)

Data Analysis and Metrics

Liberating Structures

Process Automation

Brainstorming