BEGIN:VCALENDAR
VERSION:2.0
PRODID:icalendar-ruby
CALSCALE:GREGORIAN
X-WR-CALNAME:Service Excellence Training Series
X-WR-TIMEZONE:Central Time (US & Canada)
BEGIN:VEVENT
DTSTAMP:20260819T054611Z
UID:tag:localist.com\,2008:EventInstance_53065608571581
DTSTART:20260612T133000Z
DTEND:20260612T153000Z
DESCRIPTION:Discover how to elevate every campus interaction through the Se
 rvice Excellence Training Series\, a four‑part\, high‑energy professio
 nal development experience designed for UA employees. This series equips p
 articipants with the skills and mindset to deliver clear\, empathetic\, an
 d effective service\, strengthening the overall UA experience for students
 \, faculty\, staff\, and visitors. Through engaging activities\, practical
  communication tools\, and real‑world scenarios\, participants will buil
 d confidence in areas such as interpersonal communication\, efficiency\, p
 roblem‑solving\, and de‑escalation. Join us to strengthen your service
  approach\, make meaningful connections across campus\, and contribute to 
 a culture of excellence at the Capstone.\n\n \n\nSuggested Pre-work for Pa
 rticipants:\n\nTo maximize the learning experience\, participants who regi
 ster for the series or individual sessions will be invited to complete bri
 ef pre-work prior to each workshop. This pre-work includes approximately 2
 0 minutes of video content per session and helps prepare participants for 
 active engagement during the session.
GEO:33.210339;-87.516756
LOCATION:Employee Resource Center
SUMMARY:Service Excellence Training Series
URL;VALUE=URI:https://calendar.ua.edu/event/service-excellence-training-ser
 ies
CATEGORIES:Workshops and Seminars
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260819T054611Z
UID:tag:localist.com\,2008:EventInstance_53065608571582
DTSTART:20260917T133000Z
DTEND:20260917T153000Z
DESCRIPTION:Discover how to elevate every campus interaction through the Se
 rvice Excellence Training Series\, a four‑part\, high‑energy professio
 nal development experience designed for UA employees. This series equips p
 articipants with the skills and mindset to deliver clear\, empathetic\, an
 d effective service\, strengthening the overall UA experience for students
 \, faculty\, staff\, and visitors. Through engaging activities\, practical
  communication tools\, and real‑world scenarios\, participants will buil
 d confidence in areas such as interpersonal communication\, efficiency\, p
 roblem‑solving\, and de‑escalation. Join us to strengthen your service
  approach\, make meaningful connections across campus\, and contribute to 
 a culture of excellence at the Capstone.\n\n \n\nSuggested Pre-work for Pa
 rticipants:\n\nTo maximize the learning experience\, participants who regi
 ster for the series or individual sessions will be invited to complete bri
 ef pre-work prior to each workshop. This pre-work includes approximately 2
 0 minutes of video content per session and helps prepare participants for 
 active engagement during the session.
GEO:33.210339;-87.516756
LOCATION:Employee Resource Center
SUMMARY:Service Excellence Training Series
URL;VALUE=URI:https://calendar.ua.edu/event/service-excellence-training-ser
 ies
CATEGORIES:Workshops and Seminars
END:VEVENT
END:VCALENDAR