Service Excellence Training Series

Discover how to elevate every campus interaction through the Service Excellence Training Series, a four‑part, high‑energy professional development experience designed for UA employees. This series equips participants with the skills and mindset to deliver clear, empathetic, and effective service, strengthening the overall UA experience for students, faculty, staff, and visitors. Through engaging activities, practical communication tools, and real‑world scenarios, participants will build confidence in areas such as interpersonal communication, efficiency, problem‑solving, and de‑escalation. Join us to strengthen your service approach, make meaningful connections across campus, and contribute to a culture of excellence at the Capstone.

Suggested Pre-work for Participants:

To maximize the learning experience, participants who register for the series or individual sessions will be invited to complete brief pre-work prior to each workshop. This pre-work includes approximately 20 minutes of video content per session and helps prepare participants for active engagement during the session.