This course introduces the concept of root cause analysis (RCA) as a method of identifying the causes of a problem or issue. Presents how to identify factors and breakdowns in the processes or systems that contributed to the problem and determine how to prevent them from happening again.

The course presents the two most common root cause analysis tools: the Fishbone diagram and the 5 Whys, that you can start using to identify the causes of the problems in your daily work.