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We all have difficult people in our lives. Challenging personalities can make the workplace and our personal lives more stressful and draining. In this seminar, facilitated by representatives from American Behavioral, UA's Employee Assistance Program, we will review and discuss strategies to deal more effectively with difficult people. We will discuss why we find some people difficult and others not at all. And we will discuss an inoculation plan to keep ourselves protected from challenging personalities going forward. Everyone will come away with at least one take-away idea to better manage even the most challenging people.