Behavioral Expectations Supported: Effective Communication, Collaboration, Continuous Improvement

https://hr.ua.edu/employee-resources/performance-management/behavioral

Join Tal Lieber, Director of Informal Resolution Services for UA for this new offering designed to help you learn practical tools to help others resolve workplace conflict.

The goal of Necessary Knowledge is to learn a new way of thinking about conflict. In this course you will build a new "mental-map" that will serve as your guide for making moment-to-moment choices about how to behave in conflict situations and how to manage them more effectively. It leads to productive and effective relationships at work and at home.

In the first half of this course, we will define conflict and understand how our own responses to conflict impact relationships. In the second half of this course, we will apply what we've learned and use it in a powerful communication tool to help others resolve workplace conflict. Third-Party Resolution is a core competency for every supervisor, manager, team leader, and human resource specialist. The key to managing conflict is to address it at its lowest level. This course will teach participants how to proactively manage workplace conflict.