Behavioral Expectations Supported: Service Excellence, Effective Communication, Collaboration

https://hr.ua.edu/employee-resources/performance-management/behavioral

Service Excellence is one of six Behavioral Expectations all University employees should exhibit. This expectation is defined as, Provides exceptional service while exhibiting a positive, professional presence as a representative of the University. 

Participants in this course will engage in group conversations, participate in role play scenarios, and explore the need for a service vision as they consider the important role they play as a customer service representative to and for faculty, staff, and students. Content and activities will focus on the following objectives:

Learning Objectives
 

• Becoming a customer service advocate
• Treating customers with respect
• Providing prompt assistance
• Delivering fast and effective solutions
• Enhancing listening skills
• Improving customer satisfaction