Behavioral Expectations Supported: Effective Communication

https://hr.ua.edu/employee-resources/performance-management/behavioral

Target Audience:  All Learners

Pre-Requisites:  Learners are encouraged to complete all four modules, but not required. 

Beyond Conflict: From Constructive Confrontation to Enhanced Collaboration, is a new four-module series rolling out in Fall 2025 in partnership with Dr. Jennifer Humber, Assistant Professor and Director of the Graduate Certificate Program in Conflict Resolution, with the College of Human Environmental Sciences. Learn more.

Module II: What Did You Say? - Mastering Verbal Communication to Reduce Conflict 
In this session, participants will learn techniques for using verbal communication to diffuse and resolve conflicts. The focus will be on active listening, assertive speaking, positive word choice, appropriate use of jargon, and providing constructive feedback to foster a harmonious work environment.

Fall 2025 Beyond Conflict Series Module Titles and Dates
1. Why Did You Do That? -  Responding to Conflict and Responsibility, Thursday, September 11, 3:00 to 4:30

2. What Did You Say? - Mastering Verbal Communication to Reduce Conflict in the Workplace, Thursday, October 23, 3:00 to 4:30
3. It's Not What You Said, It's How You Said It - Harnessing Non-Verbal and Para-Verbal Cues, Thursday, November 20, 3:00 to 4:30

4. How Did You Come Up with That? - Creative Brainstorming for Conflict Resolution, Thursday, December 18, 3:00 to 4:30

Please watch for another new series rolling out in Spring 2026: Employing Emotional Intelligence to Reduce Conflict in the Workplace